We always recommend sending your flowers on a next day delivery at the first possible opportunity. Flowers preserve at their best when they are as fresh as possible.
It is the clients responsibility to ensure that the flowers arrive to us in the best possible condition. Detailed shipping instructions will be sent & should be followed exactly for best results. We cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party.
We will dry as many flowers as we need for the items that you have ordered. It is normal practice for us to dry a few more than we need just in case some do not dry as well. we are unable to return any leftover flowers to you.
If you have larger flowers and have chosen a small item, I may need to deconstruct your flowers to fit inside the mould or discuss alternative options.
When you place your order, you are agreeing to the understanding that some flowers change colour and shape as they dry. Many white flowers will turn cream, yellow flowers can dry more orange, pink can change to purple and red can turn burgundy. This is just the nature of the flower and totally out of our control. Some flowers can also change colour again slightly when in the resin and transparent patches may become visible. This is due to how the flowers have been handled throughout their journey from being picked to the wedding day and is a result of bruising and oils from handling. Where possible we will avoid using flowers that have obvious bruising but sometimes this only becomes apparent once in the resin.
Some proteas cannot be used due to their size but can be broken down to use part of it. Succulents do not dry well and berries turn almost black. Artificial alternatives will be discussed.